help & support


Returns with no visible damage to the charger, box and manual
30 days returns policy is provided with the device
Delivery is from West England to anywhere within the UK
First class and next day delivery available at an additional cost
Deliveries within the rest of Europe may take longer
Please ensure the correct delivery address is on your account
Items are posted within 1-2 days of payment



Q: How do I charge the device?
A: Some devices will have USB charging cables, others without will allow The straps to remove to reveal a USB stick part of the device with 2 metal stripes which inserts into a USB port

Q: Why isn’t there a charging cable for some watches?
A: The device is a USB stick and charges in a USB computer or laptop, so it’s cabless charging!

Q: Which app is this watch/wristband compatible with?
A: please refer to the product description page for the compatible app to download

Q: Will this work on my window phone?
A: our devices will only work on android and ioS devices

Q: where do you feature your competitions?
A: these are only promoted through our instagram and facebook pages

Q: do you have any discount codes?
A: yes, these appear either on our instagram @fiteaze or from leaflets

Q: why didn’t my discount code work on ebay?
A: our discounts only work on our direct site

Q: how can I contact you?
A: either drop us an email to or use the form on the contact page.
We do not currently have phone facilities set up to take either sales or customer service calls.

Q: I think there’s something wrong with the item?
A: please get in touch so that we may assist you further and investigate